Contact Us
Handling of submitted information
Clubhouse is accountable for the casino experience it delivers, while this website is answerable for how it collects and processes the messages you send through the contact form. That split is the basis of everything below.
Information you write into the form is used solely to respond to your enquiry and to improve the accuracy of this site’s editorial content. No entry is sold, rented or traded to any operator, advertiser or third-party data broker. Where a message concerns a complaint about Clubhouse itself, the details are kept on file only as long as necessary to assess whether a follow-up review or correction is warranted; the casino is not notified of your identity unless you explicitly ask us to forward the matter.
Use of feedback about this website
Corrections, factual challenges and suggestions about the site’s content are reviewed against the original terms and conditions of the operator. Where a claim on this page proves inaccurate, the text is amended and the change is recorded in the page’s revision history. Praise and general comments are kept for internal quality purposes and are not published without your consent.
Writing a message that gets a useful answer
Because the review team works independently of Clubhouse, a reply is only as helpful as the question it answers. State the specific page or section your enquiry refers to, quote the exact wording you are questioning, and explain what outcome you expect. For bonus or wagering matters, include the date the offer was shown and the precise term that appears unclear. For withdrawal concerns, describe the payment method and the stage at which the transaction stalled. Vague enquiries such as ‘is this casino any good’ cannot be answered meaningfully, because any response would rest on assumptions rather than your circumstances.
Messages that concern a dispute with Clubhouse itself should state clearly whether you want (a) general guidance on how such disputes typically proceed or (b) an internal review of the operator’s published terms. The two requests lead to different responses, and mixing them delays the answer.
Limits of this form
The form is not a channel for urgent help. If you are experiencing financial distress from gambling, do not wait for a reply here; seek support from a recognised problem-gambling service in New Zealand without delay. The form is also not a substitute for Clubhouse’s own customer support, which remains the only channel that can alter your account, change a bonus or release a pending withdrawal. This website cannot intervene in those processes and makes no promise that any operator will honour a request made through it. Correspondence sent here is treated as confidential, and no message is shared with the casino unless the sender clearly authorises that step in writing.